Lembu99 Terms and Conditions — Complete User Guide

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and lembu99 ("Platform", "we", or "the company"). These Terms govern your use of the lembu99.onl website, mobile application, and all services provided by the platform.

By registering an account, accessing the platform, or using any lembu99 service, you expressly agree to be bound by these Terms and all related policies, including Privacy Policy and guidelines Responsible Gaming. If you do not agree with any part of these Terms, you are not permitted to use the lembu99 platform.

These Terms take effect from the date you register an account or first access the platform, whichever is earlier. You are responsible for reviewing these Terms periodically to ensure you remain informed of any amendments.

2Eligibility & Registration

To register and use lembu99 services, you must meet the following eligibility requirements at all times:

• Be at least 18 years of age, or the age of majority as defined by law in your jurisdiction, whichever is higher.
• Not prohibited by your local laws from participating in online gambling activities.
• Registering only one account for yourself — registering an account on behalf of another person is strictly prohibited.
• Providing accurate, complete, and truthful personal information during the registration process.
• Not previously suspended or banned from using the lembu99 platform.

Lembu99 reserves the right to decline any registration application from any individual without providing a reason. lembu99's decision on eligibility matters is final.

3 User Account

Each user is permitted to hold only one active account on lembu99. Holding more than one account ("duplicate accounts") is a serious breach of these Terms and will result in the termination of all associated accounts along with the forfeiture of any balances and winnings held within them.

• You are solely responsible for the security of your account login information, including your username and password.
• Do not disclose your login credentials to any third party. lembu99 will not be held liable for any losses resulting from unauthorised access caused by your own negligence.
• If you suspect your account has been compromised, contact the lembu99 support team immediately through the available support channels.
• Personal information in your account must be kept up to date should any changes occur. Providing false information may result in account termination.
• Your lembu99 account is for personal use only and may not be transferred or sold to any other party.

Identity verification (KYC) is required before your first withdrawal is processed. You will need to submit a valid identification document such as a Malaysian identity card or passport along with proof of current address. This process is typically completed within 24 hours on business days.

4 Deposit

Lembu99 accepts deposits through a variety of supported payment channels, including instant bank transfers, FPX, and supported Malaysian digital wallets. All deposits must be made from a financial account registered in your own name — deposits from third-party accounts are not accepted.

• The minimum deposit amount is as stated on the Deposit and subject to change at lembu99's sole discretion.
• Successful deposits will be credited to your platform account within seconds, up to a maximum of 15 minutes depending on the payment method.
• If your deposit has not been credited within the stated timeframe, contact customer support with proof of transaction.
• Lembu99 does not charge any processing fees for deposits; however, your financial service provider may apply their own charges.
• All deposits are in Malaysian Ringgit (MYR). Any foreign currency conversion costs will be borne by the user.

5 Withdrawal

Withdrawal of winnings may be made at any time subject to the following conditions, all of which must be fully met:

• Identity verification (KYC) has been completed and your account is in active status with no restrictions.
• All applicable bonus wagering requirements have been fully met prior to the withdrawal request being submitted.
• Withdrawals must be made to a bank account or digital wallet registered under the same name as your lembu99 account.
• The minimum withdrawal amount is as stated on the Withdrawal.
• Withdrawals for fully verified accounts are processed in less than 5 minutes during normal operating hours.

Lembu99 reserves the right to request additional verification documents for withdrawals that exceed certain limits or in circumstances that require a security review. This is part of our safeguards against money laundering and financial fraud.

6 Bonuses & Promotions

Lembu99 offers a variety of bonuses and promotions from time to time. Each bonus offer is subject to specific terms and conditions stated alongside the offer on the Promotions. Promotion-specific terms override these general terms in the event of any conflict.

• All bonuses are subject to wagering requirements that must be fulfilled before any associated winnings can be withdrawn.
• Only one welcome bonus is permitted per account, household, IP address, or device.
• Bonuses may not be directly converted to cash unless explicitly stated in the relevant promotion terms.
• Lembu99 reserves the right to void any bonus obtained through unauthorized means, system abuse, or violation of the Terms.
• Promotions are subject to change or termination at any time without prior notice.
• Some promotions have a usage time limit — bonuses not used within the specified period will expire automatically.

In the event of any dispute relating to a bonus or promotion, the decision of the lembu99 team is final following a thorough investigation. We are committed to resolving all disputes fairly and transparently.

7 Game Rules

All games available on lembu99 are governed by their respective game rules, which can be found within each game's interface. Players are responsible for understanding the rules of a game before they begin playing.

• The outcome of all games is determined by an independently audited Random Number Generator (RNG) — lembu99 cannot alter or influence game results.
• In the event of a technical disruption during gameplay, lembu99 will use saved system records to determine a fair outcome.
• Confirmed and processed wagers cannot be cancelled.
• The RTP (Return to Player) value for each slot game is displayed within that game's information panel.
• Lembu99 reserves the right to remove or replace any game from the lobby at any time.

8 Prohibited Conduct

The following activities are strictly prohibited on the lembu99 platform and may result in immediate account termination, forfeiture of funds, and legal action where applicable:

• Use of automated software, bots, or any tools designed to exploit or manipulate the gaming system.
• Opening multiple accounts to claim more than one welcome bonus or to abuse promotions.
• Colluding with other players to manipulate game outcomes or exploit game mechanics.
• Using payment methods that are registered under or belong to another person for deposits or withdrawals.
• Any form of money laundering or use of the platform for unlawful financial activities.
• Spreading false information about the lembu99 platform that may damage the company's reputation or interests.
• Threatening, harassing, or behaving rudely toward lembu99 customer support staff.

9 Account Termination

A lembu99 account may be terminated in two ways:

• By the User: You may close your account at any time by contacting our support team. Before closure, ensure all pending withdrawals have been processed and no outstanding bonus conditions remain.
• By lembu99: We reserve the right to suspend or terminate your account without prior notice if you breach these Terms, engage in fraudulent activity, or for security and compliance reasons.

If an account is terminated due to a breach of Terms, lembu99 reserves the right to withhold all funds in the account pending the outcome of an investigation. If termination is at your request and no breach has occurred, any valid remaining balance will be returned after the review process is complete.

A self-exclusion programme is also available for players who wish to take a temporary or permanent break from gaming. Contact our support team or visit the Responsible Gaming for more information.

10 Limitation of Liability

To the extent permitted by applicable law, lembu99 shall not be liable for:

• Any financial losses arising from gaming activity on the platform, including loss of funds due to unfavourable game outcomes.
• Service disruptions caused by factors beyond our control, such as internet infrastructure outages, natural disasters, or force majeure events.
• Losses resulting from unauthorised access to your account due to negligence in safeguarding your login credentials.
• Delays in deposit or withdrawal processing caused by third parties such as banks or payment service providers.

Lembu99's maximum liability to you under any circumstances is limited to the amount you deposited into your account within the 30 days preceding the claim. This provision does not affect consumer rights established under Malaysian law that cannot be contractually excluded.

11 Data Privacy

The collection, processing, and storage of your personal data by lembu99 is governed by Privacy Policy which forms part of this agreement. By accepting these Terms, you also agree to the terms of our Privacy Policy.

• We collect only the data necessary for platform operations, identity verification, and regulatory compliance.
• Your data will not be sold to third parties for marketing purposes without your explicit consent.
• 256-bit SSL encryption is applied to protect all data during transmission and storage.
• You have the right to request access to, correction of, or deletion of your personal data, subject to record retention requirements prescribed by law.

12 Responsible Gaming

Lembu99 is committed to promoting responsible gaming. We recognize that gambling can pose risks for some individuals, and we provide a range of tools to help players manage their gaming activity.

• Daily, weekly, and monthly deposit limits can be set by players themselves through their account settings.
• Loss limits and session time limits can be activated to help you stay in control.
• Cool-off options ranging from 24 hours to 6 months are available for players who need a temporary break.
• A permanent self-exclusion programme is available for those who wish to stop playing entirely.

If you feel that your gaming activity has become a problem, please contact our support team or visit the Responsible Gaming for assistance and appropriate support resources. Remember — gambling is entertainment, not a way to generate income.

13 Terms Amendment

Lembu99 reserves the right to amend, update, or replace any part of these Terms at any time at our sole discretion. Changes deemed material will be communicated to registered members via:

• Email notification to your registered email address at least 7 days before material amendments take effect.
• In-platform notice upon login for minor amendments that take effect immediately.
• Updates to the "Updated" date shown at the top of this document.

Your continued use of the lembu99 platform after any amendment takes effect constitutes your acceptance of the revised terms. If you disagree with the changes made, you must stop using the platform and close your account before the amendment's effective date.

14 Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact the lembu99 team through the following channels:

• Live Chat Support — available 24/7 directly within the platform
• Email: [email protected] (response time within 24 hours)
• Page FAQ for immediate answers to frequently asked questions

Our support team operates in Bahasa Malaysia and is ready to assist you with any queries related to your account, payments, games, or terms of service. We are committed to providing prompt, clear, and helpful responses to every inquiry we receive.